FAQs.

We buy green beans that meet our standards of exceptional quality and flavour, while being mindful that our selections ensure a positive impact on the socioeconomic and environmental circumstances of farmers and producers. We have built working relationships with importers that we trust can meet our high standards, and who share the same global trading ideology. We look at a wide range of coffees that make our taste requirements, but ultimately our decision is guided by the wider-reaching impact; it's why you'll see unique origins and a greater frequency of regional lots in our offering.

This depends entirely on what you want kind of coffee you like to drink as different methods yield different results with any given coffee. We're big fans of filter methods at home, as it's a great way to explore speciality coffee.

You can achieve some really good results with a range of coffees, quickly and easily with immersion brewers such as a French Press or Aeropress. For best results with pour over methods, like pour over, we do suggest investing in some specific equipment. For inspiration and guidance check out our brewing guides here, and find our recommended equipment in our Shop.

Push out as much air as possible and re-seal your WatchHouse bag. Store this in an airtight container, at room temperature, somewhere dark and dry like a kitchen cupboard. We recommend the Fellow Atmos Canister which removes air to slow oxidation, keeping coffee flavourful for longer

We are looking forward to running workshops in the future. Education is a huge part of what we do, and we love to meet and work with those curious about coffee. Sign up to our newsletter at the bottom of this page, and join us on socials @watchhouse to be the first to hear about upcoming events.

Orders are processed Monday to Friday at 3pm. Any orders placed after 3pm on Friday through to Sunday will be processed the following Monday.

Special hours apply on bank holidays.

Your order will arrive 2-3 working days after dispatch for deliveries within the UK, 7-10 days within Europe and 10-14 days for international deliveries.

We offer complimentary free shipping for orders over £40 within the UK. For all UK orders under £40 have the option for 24 hour delivery at £4.80, or 48 hours at £3.70.

Shipping is charged at £15 for Europe, £40, for Switzerland and the US, and £70 for the rest of the world.

Unfortunately, we do not accept returns from outside of the United Kingdom. However, if your item arrives damaged or you receive the wrong product, please get in touch with us on email and one of our team will look into resolving your issue for you.

Please contact us on email with your order number and we can take a look where your order is.

Currently, we can only ship non-perishable items to the United States of America.

If you download the WatchHouse app and sign up, we offer one coffee on the House every six stamps.

We welcome guests on a walk-in basis, with tables available on a first come, first served basis.

Unfortunately, dogs are not allowed in Houses in the United States.

Yes, we serve skimmed milk, oat milk and soya milk as an alternative to whole milk.

Once you and your friend have both signed up and made a purchase with the WatchHouse app you will both receive a coffee on the House. Please contact us on email if you are experiencing any issues.

If you've misplaced an item during your visit, please email us at hello@watchhouse.com with as much detail as possible, including the House you visited, the date and time of your visit, and a description of the item.

Our team will get in touch with the relevant House and do their best to help locate it.

Please note that our Houses do not have direct phone lines, so the quickest way to reach us regarding lost property is by email.

Our team are more than happy to help, either email us or submit a contact form on our contact page.